Privacy Policy

Overview

Ko-Hen Electronics Supply Ltd. (“Ko-Hen Electronics”) is committed to protecting the privacy of personal data collected from its customers at www.kohen.ca (“the Website”). We manage your personal information in accordance with Alberta’s Personal Information Protection Act and other applicable laws. This policy outlines the principles and practices we follow in protecting your personal information.

By accessing the Website you agree to this privacy policy. This privacy policy may change from time and your continued use of the Website is deemed to be acceptance of those changes.

Please be aware that the Website may contain links to third-party web sites and that this privacy policy does not apply to such web sites. Ko-Hen Electronics is not responsible for the privacy practices, content, or conduct of or on such web sites.

What is Personal Information?

Personal information includes information about an identifiable individual. This includes an individual’s name, home address and phone number, occupation, email address, and any information related to your interaction with the Website.

Collection of Personal Information

We collect only the personal information we need for the purposes of providing services to our customers, including, but not limited to, information needed for the following:

Open and manage an account
Customer service
Orders
Returns
To complete a sale/transaction
Warranties
Data Analytics

We normally collect customer information directly from our customers, and our customers’ interaction with the Website. We may collect your information from other persons with your consent or as authorized by law.

We inform our customers, before or at the time of collecting personal information, of the purposes for which we are collecting the information. However, we don’t provide this notification when a customer volunteers information for an obvious purpose (for example, producing a credit card for an in-store purchase when the information will be used only to process the payment), or when this information is transmitted to us by our customers’ interaction with the Website.

Before any personal information is collected, you will be told the purpose for which the data will be used and have the choice of whether to provide such data to Ko-Hen Electronics. If such information is required, however, and if you decide not to provide such information, you may not be able to fully use the features of the Website.

Web Browser Cookies

The Website may use "cookies" to enhance your experience. Your web browser places cookies on your hard drive to track and record information about your interaction with the Website. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the Website may not function properly.

Data Analytics

We collect data about your interactions with the Website, for example usage details, your computer IP address etc., and this information may be used to allow Ko-Hen Electronics to enhance its understanding of its customers and/or develop its business strategies.

Consent, Use, Disclosure and Transfer of Personal Data

We ask for consent to collect, use or disclose customer personal information, except in specific circumstances where collection, use or disclosure without consent is authorized or required by law. We may assume your consent in cases where you volunteer information for an obvious purpose.

We use and disclose client personal information only for the purposes for which the information was collected, except as authorized by law. For example, we may use customer contact information to deliver goods. The law also allows us to use that contact information for the purpose of collecting a debt owed to our organization, should that be necessary.

If we wish to use or disclose your personal information for any new business purpose, we will ask for your consent.

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

We will not willfully disclose any individually identifiable information about you to any third party without first receiving your permission. Notwithstanding the foregoing, we may disclose your personal information if required to do so by law or when, in the good faith belief that such action is necessary, to conform to the edicts of the law or to comply with legal process served on Ko-Hen Electronics, to protect and defend the rights or property of Ko-Hen Electronics, or to act under exigent circumstances to protect the personal safety of users of the Website or members of the public.

Security

We make every reasonable effort to ensure that customer information is accurate and complete. We rely on our customers to notify us if there is a change to their personal information that may affect their relationship with us. If you are aware of an error in our information about you, please let us know and we will correct it on request wherever possible. In some cases we may ask you to make a written request for correction.

We protect customer personal information in a manner appropriate for the sensitivity of the information. We make every reasonable effort to prevent any loss, misuse, disclosure or modification of personal information, as well as any unauthorized access to personal information. However, while we take commercially reasonable steps to protect your personal information, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence.

Sensitive and private data exchange between the Website and its customers happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Accessing, Modifying, or Removing Your Information

Customers of Ko-Hen Electronics have a right of access to their own personal information in a record that is in our custody or under our control, subject to some exceptions. For example, organizations are required under the Personal Information Protection Act to refuse to provide access to information that would reveal personal information about another individual. Organizations are authorized under the Act to refuse access to personal information if disclosure would reveal confidential business information. Access may also be refused if the information is privileged or contained in mediation records.

If we refuse a request in whole or in part, we will provide the reasons for the refusal. In some cases where exceptions to access apply, we may withhold that information and provide you with the remainder of the record.

You may make a request for access to your personal information by writing to us at the address below. You must provide sufficient information in your request to allow us to identify the information you are seeking.

You may also request information about our use of your personal information and any disclosure of that information to persons outside our organization. For personal information collected before January 2004, if we do not have a record of disclosures, we will provide information about any disclosure of your information that is likely to have occurred.

You may also request a correction of an error or omission in your personal information.

We will use our best efforts to respond to your request within 45 calendar days.

Login Name and Password Protection

All personal data that you provide in the account registration process are associated with and protected by a login name and password. To change your password, or if you forget your password, you must contact Ko-Hen Electronics at the address below.

Ko-Hen Electronics reserves the right to change login names and passwords at any time to protect the security of the Website. To help protect your information, you must do the following:

Keep your login name and password confidential; and
Contact us immediately if you know or suspect that your login name or password has been compromised.

Data Security and Integrity

When you provide personal data to the Website, such data are stored on secured servers that are protected by this privacy policy regardless of where they may be located. Ko-Hen Electronics takes reasonable steps to protect your personal data from loss, misuse, or other unauthorized uses, and to remove your personal data when it is no longer required for its intended purposes. Ko-Hen Electronics cannot, however, guarantee that loss, misuse, or unauthorized use will never occur (e.g., that someone will not overcome our security measures), and makes no representations or warranties to this effect.

Changes to This Privacy Policy

Ko-Hen Electronics may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on the Website. You are advised to review this privacy policy periodically for any changes.

Your Acceptance of These Terms

By using the Website, you signify your acceptance of this policy. If you do not agree to this policy, please do not use the Website. Your continued use of the Website following the posting of changes to this policy will be deemed your acceptance of those changes.

Business Transfer

We may transfer or assign any customer information in connection with a sale or transfer of Ko-Hen Electronics’ assets, or shares, or in the course of the dissolution, restructuring, divestiture, merger or other corporate reorganization of Ko-Hen Electronics.

Limitation of Liability

IN NO EVENT WILL KO-HEN ELECTRONICS, ITS AFFILIATES, AND ANY OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR OTHER REPRESENTATIVES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR AGGRAVATED DAMAGES, ARISING OUT OF OR IN CONNECTION WITH: THIS WEBSITE; ANY MATERIALS, INFORMATION, QUALIFICATION AND RECOMMENDATIONS APPEARING ON THIS SITE; ANY SOFTWARE, TOOLS, TIPS, PRODUCTS, OR SERVICES OFFERED THROUGH, CONTAINED IN OR ADVERTISED ON THIS WEBSITE; ANY LINK PROVIDED ON THIS WEBSITE; AND YOUR ACCOUNT AND PASSWORD, WHETHER OR NOT KO-HEN ELECTRONICS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS EXCLUSION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. THIS PROVISION SHALL SURVIVE THE TERMATION OF YOUR RIGHT TO USE THIS WEBSITE.

Contacting us

If you have any questions about this privacy policy, the practices of the Website, or your dealings with Ko Hen Electronics, please contact the following:

Ko-Hen Electronics Supply Ltd.
6022 67A St
Red Deer, AB, Canada T4P3E8
Attention: President

Email: info@kohen.ca
Phone: 1-877-346-3799

This document was last updated on August 13, 2018.