Ko-Hen Electronics Supply Ltd. (“Ko-Hen Electronics”) owns and operates this website at kohen.ca (the “Website”).  This document governs your relationship with the Website. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. By accessing or using this Website you agree to any changes made. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. 

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website may contain links to other websites (the "Linked Sites"), which are not operated by Ko-Hen Electronics. Ko-Hen Electronics has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found at here. By using this Website, you consent to the terms described herein and warrant that all information provided by you is accurate.


You must not misuse this Website. You will not use the Website (directly or indirectly) to: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of Ko-Hen Electronics’ property; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision may constitute a criminal offense and Ko-Hen Electronics will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remain the property of Ko-Hen Electronics or its licensors, and are protected by copyright laws and treaties around the world. All such rights are reserved by Ko-Hen Electronics and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. Images used on website are for illustrative puroses only. If you are unsure and would like better clarification of the product, please contact us at info@kohen.ca.

Terms of Sale

Listings on the Website are not an offer to sell goods, but are advertisements to receive offers. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to delays resulting from postal delays, strikes, transportation unavailability, force majeure, and other factors beyond our control, for which we will not be responsible. 

In order to contract with Ko-Hen Electronics you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Ko-Hen Electronics retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Ko-Hen Electronics but may in some cases be a third party. Where a contract is made with a third party, Ko-Hen Electronics is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.


To place an order, contact us using one of the following means:

  • Phone: 1-877-346-3799 or 403-346-3733
  • Fax: 403-340-3890
  • email: weborders@kohen.ca
  • Website: www.kohen.ca (login required)
  • Walk-in: Ko-Hen Electronics Supply Ltd. 6022 67A St. Red Deer, AB, Canada T4P 3E8

Payment and Accounts

If you do not have an account established with Ko-Hen Electronics, your orders must be prepaid. We accept payment by Mastercard or Visa. 

To set up an account with Ko-Hen Electronics, you must complete a credit application. Upon verification of your credit application future orders may be invoiced on account.

For established accounts, company cheques are acceptable. The terms are net 30 days for accounts in good standing. All invoices must be paid in full within 30 days of invoice.

Any invoice discrepancy must be reported to Ko-Hen Electronics within 15 days of invoice date, via fax, phone, or email.

Returned or dishonoured cheques are subjected to a $25.00 fee.

When there is a past due balance on the account, Ko-Hen Electronics reserves the right to withhold shipment of pending orders. If the past due amount is not paid immediately, Ko-Hen Electronics reserves the right to place your account on hold, either temporarily or permanently. On hold means that the terms of payment (i.e., net 30 days) are removed from your account and you are unable to place an order.

Send all remittances to Ko-Hen Electronics Supply Ltd. 6022 67A St. Red Deer, AB, Canada T4P3E8

Our Contract 

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

Pricing and Availability

All pricing on this Website is in Canadian dollars and does not include applicable provincial and federal taxes, and shipping. All pricing, specifications and warranty information displayed on our Website or in our catalogue are correct to the best of Ko-Hen Electronics’ knowledge as of the published date. While we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If the order is cancelled and you have already paid for the goods, you will receive a full refund.

Delivery costs are charged in addition to the prices displayed on the Website. Delivery cost and any other additional charges are clearly displayed where applicable and included in the Total Paid or Total Due line of your invoice.

All prices are subject to change without notice.

Payment via Credit Card

Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

Sales Tax Exemptions

If the facility receiving the merchandise is exempt from any provincial or federal sales tax (PST, HST, GST, etc.), a copy of their exemption certificate must be faxed to Ko-Hen Electronics at the time the order is placed. Upon Ko-Hen Electronics confirming, to its satisfaction, that the transaction is exempt from sales tax, the sales tax will then be removed from your invoice.

Shipping, Returns and Damages

Our Shipping and Returns Policy sets out our post-purchase policies and can be found at here. By using this Website, you consent to the policies described herein and warrant that all information provided by you is accurate.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Ko-Hen Electronics and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.  This does not affect Ko-Hen Electronics’ liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with Ko-Hen Electronics and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Ko-Hen Electronics.


You agree to indemnify, defend and hold harmless Ko-Hen Electronics, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.


Ko-Hen Electronics shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website, and your continued use and access of this Website is an acceptance of those changes.


If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.


We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. Please let us know in writing if you have any complaints or comments.


If you breach these conditions and we take no immediate action, we will still be entitled to use our rights and remedies in any situation where you breach or continue to breach, these conditions.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Ko-Hen Electronics. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a director of Ko-Hen Electronics.

Contacting us

If you have any questions about this policy, the practices of this Website, or your dealings with Ko-Hen Electronics, please contact the following:

Ko-Hen Electronics Supply Ltd.
6022 67A St
Red Deer, AB, Canada T4P 3E8

Email: info@kohen.ca
Phone: 1-877-346-3799

This document was last updated on August 13, 2018.